We believe quality of IT infrastructure and services should not be a compromise. Aside from bringing top-quality products and services through our superior level of qualified sales and certified engineers, we are dedicated in every way to give the best in post-sales service. We provide staff technical training for our clients and customers to ensure high-quality of performance and maintenance.
Our technical support team reinforce and enrich our capabilities to serve customers. We also equip products with unique early error detection and alerts directly to MTP, not just to principle companies. We provide up to Level 3 Technical Support with 24×7 SLA, identifying and gathering information, and we give solutions or workarounds for your inquiries. We also have Proactive and Preventive Support for your IT infrastructures includ ing Online Notification to the MTP Alert system, Remote Dial-in to the machine for remote diagnostic, and Onsite Support if required. We provide regular Onsite Visit for hardware monitoring and maintenance, software maintenance including patch and update. The MTP Alert service is equipped with Helpdesk and Ticketing services to broaden our support coverage.
MTP Alert System
This system automatically collects all parameters from connected equipment. It then performs log analysis and sends the result to MTP support team.
The overall non-disruptive service and support we provide ensures functioning products and services with ease of repairs and maintenance. We believe this is a strong commitment in maintaining performance makes us strong now, and into the future.